You can select your preferred shipping time at checkout.
All orders shipped out from our Amazon warehouse will arrive between 1-5 days depending on which shipping option you chose.
From our international warehouse, orders will be shipped within 1-5 days. You'll receive your goods in the mail within 7-30 days at the most. Most customers receive their orders within 12-20 days.
We wait 24 hours after your order before processing it. This is to allow you to make any changes to your order (if required).
After 24 hours, all orders are sent to our international fulfillment center in China and the order is packaged and shipped out.
Tracking numbers are usually available 3-5 business days after you place your order. In most cases, the tracking numbers are active instantly. However, in some cases, tracking might take an additional 2-4 working days to show the correct location of your package.
At any time, you can contact our customer support at firstname.lastname@example.org for an accurate update on your order.
WHERE ARE PACKAGES SHIPPED FROM?
Either our Amazon warehouse or our warehouse in China, depending on which shipping method you choose.
In the rare case of a delay, it would be because of your package being held up by customs. Sadly, we cannot control this part of the experience, but what we can do is help you out. Please reach out to us at email@example.com if you need any help with your order!
To minimize shipping times, we avoid the use of a central assembling warehouse. This means that if you order more than one product, we might ship it out in different packages to speed up the shipping time!
In most cases, customs fees do not apply but you may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).
Unfortunately we have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
TRACK YOUR ORDER
If you have a tracking number available, you can track your order by clicking here. If you haven't received a tracking number yet, please send us an email at firstname.lastname@example.org so we can help you out!
In case you have any other questions, please send us an email at email@example.com.