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FAQ

HOW LONG DOES IT TAKE TO SHIP MY PRODUCTS? 

You can select your preferred shipping time at checkout.

All orders shipped out from our Amazon warehouse will arrive between 1-5 days depending on which shipping option you chose.

From our international warehouse, orders will be shipped within 1-5 days. You'll receive your goods in the mail within 7-30 days at the most. Most customers receive their orders within 12-20 days.


HOW DO I TRACK MY ORDER?

As soon as your order has shipped, we'll notify you by email providing you with the tracking information for your package! This link is typically updated within 24 hours and, if you ever happen to lose that email, please note that you can also retrieve your tracking information from your Order History once you sign into your Skitch® Skateboards account! Use this number to track your shipment online or reply to any of your order update emails. Our customer care team will be happy to help you track your order!


WHAT IS YOUR RETURN POLICY?

Read more on the Returns Policy page.


HOW DO I MAKE A RETURN REQUEST?

If you would like to make a return request, please email us with your order number (as quoted in the subject line of your Order Update emails) and the item(s) that you would like to return. One of our friendly Customer Care team members will reach out to you as soon as possible with the next steps!


WHY BUY SKITCH® SKATEBOARDS?

The list is endless. Our mission is your happiness, and so product quality and customer experience is our top priority. You can comfortably expect nothing less that joy with every order.


WHAT METHODS OF PAYMENT DO YOU ACCEPT?

You can use the following payment methods: Visa/Visa debit, MasterCard, American Express, Visa Checkout, Interac Online, and PayPal.

At this time, we can accept only Canadian and US credit card numbers. We're unable to accept cashier's checks or money orders.


CAN I TRUST SKITCH® SKATEBOARDS?

Definitely. We care deeply and always have your wishes in mind.


HOW OLD DO I NEED TO BE TO SHOP AT SKITCH® SKATEBOARDS?

To order at Skitch® Skateboards, you must be of the age of maturity as defined by your province or state. If you're not an adult, please have a parent or guardian make your purchase for you.


WILL I BE CHARGED ANY TAX?

You will be charged tax based on the destination state, province or territory that your order is being shipped.


HOW DO I KNOW THAT MY ORDER HAS BEEN RECEIVED?

As soon as you make your order, you'll receive an order confirmation email from us to let you know that we received your order. You'll receive another email when your order is being processed, which means that it is being picked and packed with care by our shipping team.

Finally, you'll receive one more email to let you know when we've shipped your order from our shipping center! If you have a question about the status of your order, please reply to your order update email (you can also email us).

Providing us with your order ID (which you can find in your order confirmation emails) will allow our customer care team to help you more quickly. Didn't receive an email confirmation for your order? This is probably because your email provider is putting our emails in your "Spam" or "Junk Mail" folder. Feel free to call us to confirm your order or check on its status, we'd be happy to hear from you!


WHEN WILL I BE CHARGED FOR MY ORDER?

You will be charged as soon as you make an order.


HOW DO I VIEW THE STATUS OF MY ORDER?

As the status of your order changes, you'll receive notification emails. These emails will indicate when we receive your order, when your order is being processed, and when we ship your order from our shipping center.

You can also view the status of past and current orders by clicking on the "Login" text at the top right hand corner of every page. Then, click on the "My Account" button that appears on the top right hand corner of the page and you'll be able to view all your current and past orders.

We welcome you to reply to any of your order update emails (or you can reach us by email) if you have any questions about your order. Please have your order ID (which you can find in your order confirmation emails) ready to help us find your records quickly!


CAN I MAKE CHANGES TO AN ORDER THAT HAS ALREADY BEEN PLACED?

We are unable to add items to an order, after it has been placed. We can, in some cases, edit the shipping address information or remove an item(s) associated with an order- this type of request is time-sensitive.

Once an order has entered the processing stage, we are not able to guarantee that amendments to an order will be possible. Please call or email our Customer Care team as soon as possible, if changes are desired, and we'll be happy to help/advise, as best as possible.